Disclaimer 

Telus customer service clearly states that, the company does not guarantee for the resolution of any issue. The company assures you that the efforts made by the techies are hundred percent authentic. The company is also not responsible for any mechanical error during the process of fixing the issues. The organization will be  not responsible for any damage cause during the process of repairing, by the user himself. The company will not entertain any complaints based on the hardware issues.